Got a gift certificate for Xmas (non-expiring) last year and tried to book twice earlier in the spring. Was told they cruise wasn't running due to mechanical difficulty.
Was able to book about three weeks ago for today and got there but the boat broke down and the cruise was cancelled for safety/mechanical reasons. The person in charge (not the captain) told all of us the brunch was on them. They said everyone was getting refunded....except me....my ticket - gift was evidently bought through cloud9 last Xmas and Armark said they hadn't been paid the cloud9 yet and therefore I couldn't get a refund...because it would go back to the people that bought the certificate. Anyway, to make a long story short I ended up with a gift certificate that now expires in a year ...i'm sure those that bought my original certificate would not have bought it if they had known it expired in a year and who knows when I'll actually be able to use it....the food was good and better to cancel the cruise than to be stuck in lake mead somewhere.