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| - The first and second time I used this service to get my dogs groomed was great. The groomers were late, but I had no plans so I didn't mind. I even recommended them to some of my friends. Booking the appointment was a little bit difficult since more often than not, my call would not get returned. The young brunette lady did a great job. She was able to get mattes out of my poodle/shihtzu that ALL groomers have told me would be impossible. Because of this lady, I am giving the second star.
Now, the third time, an African-American lady (also late) collected my dogs and I was told that my dog's fur would not be able to be combed out so she recommended a "lamb" cut which I absolutely loved on my dog. She told me she had accidentally clipped his ear and that she had put some ointment on it. Ok, accidents happen and she was good enough to let me know.
4th time, I received a call to let me know they would be late. Upon their arrival, I asked for the "lamb" cut again. Both dogs came back looking and smelling pretty fantastic, but as the day progressed, I noticed that my male dog was constantly licking himself. That night, I noticed that the spot where there should be nothing (because he is neutered), there was a swell. I thought perhaps he had gotten a bug bite and thought nothing of it. The next morning, this small swell had become a large and inflamed swell. I called the groomer, explained what was going on with the dog and asked if they had perhaps switched product but was told they were using the same hypo-allergenic product so I continued to think it was a bug bite. As this day progressed, the swell became very painful to where my dog could not sit and would not eat. I took him to the vet immediately and was told that my dog had bad razor burn and that his nether regions were highly infected. I purchased antibiotics and topical anesthetics. I called the groomer and had to leave a message asking Kim to call me back. It is now 5 days since that call and I have still not received a call back. $55 for a bathing and grooming of an 8-lb dog is a bit much for me to receive this type of service. 2 of the 2 times this woman groomed my dog, she managed to really hurt him. That is 50% of the times this service as a whole has hurt my dog. 100% they have been late. Never again.
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