I've been to a couple lush stores in the bay and service wasn't so great. As soon as we walked in we were helped. I've been wanting to get a anti acne facial cleanser and a face mask and they helped me find the right one. As soon as a tried it on my skin felt a difference and they even gave me a free sample of a moisturizer which I'll most likely get as soon as I run out. Great store and grey customer service, very friendly.