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  • Ive been going to haven animal hospital with my two dogs since I've had them.... Which is 5 years. I LOVED Dr Amy Oliver... She was my dogs vet, but unfortunately she left haven animal hospital. I had no choice but to go with whomever the doctor was, which I believe was Dr Mauro. I've only met her once. Other times I been scheduled with RANDOM people.... Just because of that, I started getting a bad feel, but I let it go since it was only yearly vaccinations i was getting. My dog had a really bad stomach ache, and i called them right away. They said they couldn't take him in for 4days!!!! I didn't want to risk my dogs health, so i scheduled an appt elsewhere and they were able to help my dog. Ironically, a few days later, my dog started to limp in pain, to the point of him shivering in pain. He was diagnosed with a luxating patella. It never bothered him until last week he started to cry in pain. I called haven right away again, and they were not able to get him in so I called town center animal hospital and again they took him in. They recommended surgery, but because I was so new there I wanted a second opinion by haven just to make sure that's what he needed. I called haven this morning, and first the receptionist told me she had something for today, then told me she didn't. Meanwhile my dog is in deep pain.... In my arms shaking ... And all she could tell me was "sorry I don't know what to tell you" I'm NEVER returning there again. What's funny is I made sure I got all my dogs medical records the first time they told me they didn't have anything avail because I already knew one day I'd be switching away from them..... I just wanted to give it one more chance... But NO WaY... I'm done with them. All they are good for is scheduling routine vaacinations, but when it comes to REAL emergency situations, they don't care!!! Luckily I got an appt with aloha animal hospital for the second opinion. My appt with them is in 30 min.... Hopefully I get some good news about my dog. And Hopefully I will gain a relationship with them the way I did with Amy Oliver and not dr. Mauro and her staff!
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