I took my family here for a birthday party for a friends child. Overall-the kids had a blast. It was very cold and windy so I didn't see my kids wristbands until their hour and a half was up and we went inside. When I went to take the wristband off my 3 year old daughter I discovered that the girl had put it on so tight that it literally cut and bruised her wrist. It took 3 of us to get it off. Needless to say, I was pretty upset. I took my daughter up front where about 10 employees were standing in a circle chatting. I showed them her wrist and one girl asked who did it. I didn't remember so I told them whose party we were attending. The girl, I believe her name was Missy, said it was her and in a very unconcerned tone said " sorry about that." My friend went up several minutes later and spoke to them again, including the manager. She said she got the same reaction-not a lot of concern or sympathy. I called and spoke with both owners, Ken and Jerry. Both apologized but didn't seem too concerned. I realize they couldn't change what happened. However, knowing a 3 year old was left with cuts and bruises from a wristband because of one of their employees, I expected a little more concern and empathy. If I had done this to a child, I would feel so awful and do whatever I could to make the child and her parents feel better and know I was remorseful. I really felt like the employee and the owners were annoyed that I was bringing it to their attention. I don't feel they had any remorse whatsoever.