Mcdonalds continues to slip in the customer service category. It's a beautiful summer day and there is no ice cream available or milkshakes. To find out there was no ice cream, I waited in line for 15 minutes while an employee was ordering a meal. She even ran around the corner of the counter to tell the grill people how to make her order special for her tastes. The counter person had to wait for her to come back to finish the order and serve the customers who actually pay. The best part was that, while eating my meal, another employee sat two tables away from me brushing her hair. Every McDonalds in the south hills is owned by the same owner operator who seems to have zero standards. Another employee walked around the dinning room with a drink and was coughing with out covering her mouth. This was my first trip to a McDonalds in a few months. I won't be back any time soon.