We walked in and it was kinda busy. The people in front of us asked how long the wait was and they said an hour. I was excited because I have never had chicken and waffles before and I heard good things about this place. I had been looking forward to eating here for weeks. We asked to be placed on the list. One hostess stated that there was no guarantee that we would get a table. I asked if they closed at 11 or noon and that was why. She said no, they closed at 6 pm. The other two girls at the hostess stand just kind of stared. So I stated, we would be happy to wait an hour and she repeated that there was no guarantee. So I asked if they had a waiting list that we could be put on and she reluctantly pulled out a tablet. I asked if it was a list like we would get a text when our table was ready and she said once again that there was no guarantee. Our friend put her name/number on the list. We decided to walk around to wait and my friend got a text to download an app to see when our table was ready. This was very inconvenient and told us that there were no parties waiting in front of us. This was within minutes of us making the reservation, so we knew that couldn't be true. When we walked back, there were 7 tables open out on the patio. We were so frustrated with the unprofessional/unwelcoming service and app that we ended up driving off to Chandler to eat elsewhere. Then we got a text within minutes of getting back in the car saying that our table was ready. All of this was within the course of 20 minutes, so it wasn't really an hour wait, and the rudeness wasn't warranted. I have no idea why a restaurant would want to turn away customers, but they got two groups to turn around and leave while we were there. I plan on either trying another location or a different restaurant that serves chicken and waffles... we were trying to go to the Gilbert location.