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| - 9 HOURS TO BUY A CAR
Buying a car from this dealership had to be one of the worst experiences of my life! On arrival we were pleasantly surprised (at first) when we negotiated a reasonable price within 1 hour. We were ready to sign all of the necessary paperwork when there were (of course) some hang-ups. Things slowly started spiraling downhill from there.
It started when they told us that they didn't have the color car we wanted in all wheel drive. We sat at the sales desk while they called around to other dealerships. My dad had drove in from out of town and we were looking forward to going to lunch with him. We wanted to go to lunch and then come back once they had found our car. The salesperson tried to do anything to keep us at the dealership. We were told that if we left, we would lose our "place in line" and would then be there even longer when we returned. My dad, being diabetic, could not wait to eat any longer and so he left to eat and drove 2 hours back home. My husband and I were provided pizza and we had an (oh so) delightful lunch at the salespersons desk with stale small talk.
After another hour had passed, we were told to go home while they searched for our car. We left them with a sheet of all the specs that we required. We drove 30 minutes home, were only home for 45 minutes, and were told to come back because they found our car. We drove all the way back to the dealer only to find that they had found a car with the WRONG interior color! Our salesperson asked "Well why didn't you tell us you wanted black interior?' And our response was, "It's written on that paper we left with you. The one with the list of all the specs that we require!"
So here we are at square one again. They are still searching for a car in the right color. Hours have gone by. I finally just settle for what ever color they have available on the lot. They offer to throw in seat covers for the inconvenience. Only to find out there is a "miscommunication". They apparently did not offer to pay for the price of the front ANNNNND back seat covers. We would have to be responsible for the cost of the back covers. At this point our patience is running so thin, we agreed.
Whew.... We are finally competing all of the paperwork. But the nightmare only continues. We have to point out to our salesperson 3 TIMES that he had misspelled our address. He loses a document that was needed and has to complete it again. The VIN number of the vehicle we were purchasing had been written down wrong. The whole time we were there we were babysat by the salesperson would barely let us go to the bathroom by ourselves. Conversation was boring/dry and we felt like we were being smothered with his attention.
7 hours go by. We were told to sign a credit form "To make sure we are not terrorists" as the manager put it. We are hesitant because we were paying with a personal check. They assure us that they will not check our credit. Next thing you know they walk over with our credit scores in hand! Why?!!! I have read that this is a scam and that some dealerships do this to see if they can talk you into financing at the end.
Finally, we make it over to the financing office to sign everything. Its been a total of 8 hours. We are exhausted. The financing officer then tries to sell us extended warranties on everything under the sun. He would not take no for an answer and was EXTREMELY argumentative. I am about in tears at this point from yelling at him when we finally get our keys.
We spent a total of 9 HOURS trying to buy this car! The icing on the cake was that they did not even fill up our gas tank completely. It was 3/4 full when we got it and they forgot the included trunk cover. Thankfully, my husband caught this mistake and made them go get us one.
Buying from Showcase Honda was a complete nightmare and I WILL NEVER GO BACK TO THIS ESTABLISHMENT AGAIN! I am begging you. Please, please, please, take my advice and stay far away from this place!!!
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