This was the 2nd time I had to go in and exchange the Note 7 for yet another phone. I'm sure many others know how frustrating this whole Note 7 experience has been. Fortunately I was dealing with Destin Diamond behind the counter and he made my experience extremely painless. Everything went fast and completely smooth. He even got me a great deal on a new tablet! Thank you Destin for making this experience a positive one. Good work!