What happened to this place?? Used to be so clean and the employees were efficient. I love the check-in on their app feature which wasn't working. I called and was told "come on in, we aren't busy. I can't check you in on the phone". Three minutes later I walk in to a 15-20 minute wait. The woman knows she talked to me but she could not have taken my name?? I am totally frustrated and wish I could go somewhere else but I am on a time restraint. Won't do this again.