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  • There were 6 of us tonite for dinner. We had a 6:00 reservation and were seated promptly at 6:00. The waiter came to out table within 5 minutes, took our drink orders, our appetizer orders and our dinner orders. We got our drinks and appetizers within a few minutes. One and a half hours later, we still had not gotten our dinner! In this period of time, the waiter never came to our table! We had to flag him down to refill our drinks. I finally approached the hostess at the front door and told her our problem and she said she would send the manager over. Ten minutes later, another person in our party asked the hostess again if we could talk to the manager. Finally the manager came over and we told her it had been an hour and a half and we still had no dinner. She apologized and said it was out if her hands! What???? You are the manager, how could this problem be out of your hands? We adked for the check for our drinks and appetizers because we were leaving. She said she would not give us a check and again apologized. No offer of perhaps a dessert on the house even! We left and went to another nearby restautant where we were seated and served within 20 minutes. We have always enjoyed PF Changs in the past but because of this unpleasant episode we will never go there again! The waiter and so called management are unqualified and do not handle problems correctly! Stay away!!!
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