Never going there EVER. Yes, the standars have dropped below ground level. I went there once YEARS ago and I remember it being a nice place to eat with good food. Went there recently, and regret it. My girlfriend and I ordered a drink special that was supposed to include two slushi like beverages and 2 appetizers. The beverages were supposed to have alcohol in them and didn't. The cesar salad was swimming in cesar dressing... SWIMMING!!! Last, but not least, the spinach dip was good but instead of dipping pita into the dip, they brought us deep fried triangular (i dont even know what to call it). We looked across the patio at another table who were having spinach dip and they had normal pita.
Now about the service, I think there are TOO MANY PEOPLE working there because every single employee had lots of time to spare, just walking around and talking among eachother. MEANWHILE we had to wait for a very long time. The food took a while, and when we asked the server for our bill, he was walkign from table to table but not giving us our bill. A lot of the kids working there looked like they were in high school. I think maybe Kelseys needs a new team to run the place.