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  • Rubio's Grill in general is appetizing, however, this ONE location and their horrible staff has ran me to never want to return to the establishment again.. First, I ordered a dine in Gourmet Grilled Shrimp plate. I waited, and waited, and after 10 mins my order still wasn't called out; finally I went up to the counter and asked an employee where my order was, it was forgotten when set to the side... and it was boxed as a to go order when I had a number for a dine in! When I opened the box, they gave me a measly container with my black beans, probably less than 1/3 of a cup! Then, the food was all cold, the cheese which is supposed to be melted inside, gunked up in a glue form on the side of my hard which was supposed to be soft flour tortilla... Then I asked for a replacement meal, they just plated the same food and heated it up in a microwave.. WHY! I know they're a fast food place but they're also supposedly "Fresh" quality. I wasted my whole HOUR lunch there and didn't even get to eat because my experience was so horrible. All the manager offered to do was give me a refund rather than seeming sincerely apologetic, he just wanted me out of his face.. ONE employee was somewhat sorry but the others, including the Ditzy cashier who messed the order up when placing it, did not acknowledge me whatsoever... this is also the THIRD chance I've given this location because they always mess something up for me, busy or not. NEVER RETURNING TO THIS RUBIO'S LOCATION AGAIN!
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