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  • Let me start by saying the food was very good. Had the corned beef and some sauerkraut balls. Can't go wrong. As for the service, it was lacking at best. Had a small group and they couldn't seem to get it together. Waiter took two drink orders and left the rest of us. Then didn't come back. Seats were available behind us so the rest of our group showed up and we tried to coordinate since nobody else would. We took two chairs from our crowded table and put them at our other table to spread us out. Same number of people were going to be at both of our tables. Holy cow! The manager gave one of the women in our party an earful about moving a chair. Not just an irritating comment, but downright nasty. My friend asked for her bill, grabbed her family and went to Panera in the same mall area. The manager came over later and said she was sorry, ...... but people can't be moving chairs around! I told her that was one issue. The other was that we sat there for 55 minutes and our order wasn't taken. She let me know that large groups are tough to accommodate. Ahhh, everyone got one drink, no refills and no food order taken. Large group my foot! They seated us in two different sections so it was just two regular tables to them. Love the food, but not on my list to go back to any time soon. Oh yeah, it was the night of an Ohio State football game. And they weren't prepared for a crowd?
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