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  • I was referred here by another mechanic who spoke highly of this place. I read the reviews and it seemed people had wonderful things to say. I even called before going and explained the problems in detail, and the man on the phone was kind, calming and reassuring. So I was hopeful. That is not what I encountered when I arrived. The minute I walked in it seemed I was interrupting something important. I tried to answer questions about what was wrong with the car and kept getting interrupted and talked over. The car wasn't making the noise I was complaining about and because it wasn't, they were not going to be able to help me. Then as if forced, someone got into the car with me to drive it around to see if it would make the noise I was talking about. That should have been my cue to leave. It was an uncomfortable ride and by that time I'd given up thinking I was going to get any help. No one even offered to look under the hood. I don't know where that kind reassuring man was that I talked to on the phone, but he is not who I met when I arrived. Unfortunately I did not encounter the outstanding service everyone else raved about. Too bad after I drove all the way from Phoenix. Lesson learned.
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