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  • I came in around 6:30 pm on Wednesday March 16, 2016 to purchase a car audio system. We waited about 10 minutes for someone to help us and finally a gentleman came over . I would like to start out with her was very helpful and very nice so this is not about him. It was obvious he was either new or never order a stereo before as the process took us over an hour . He tried to send us out without paying for what we ordered but we asked him to double check to make sure. Sure enough there was a step he forgot. In spite of the issues I spent over 600.00 on the new stereo and equipment. Next we went over to the cell phones and this is where it was beyond horrible. There was 1 guy working , Nick was his name and there were a few customers. He made it clear he did not want to be there and even said he should leave now because it is not his dept. All we wanted to do is to see if my husband would qualify for Verizon service. He had a guy named Sean help my husband and Sean did not even work for Best Buy he was a Samsung rep who happened to be there and had no idea what he was doing but he tried. After he ran it I sat down where Nick was waiting my turn but you could clearly see he did not want to be there by the look he gave me when I sat down. With that being said I walked out and went to the Verizon store instead only to learn Sean gave my husband the wrong information. Overall it was a horrible shopping trip and dont think I will use Best Buy in the future, I have an appointment for the install on my car on March 26, at 10 am we will see how that goes.
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