| rev:text
| - I have casually done home brew for the last few years in California and have recently started scaling up the operation. I've been buying small batches of mostly bottles and some equipment to evaluate my preferred suppliers. Label peelers is at the very bottom of the list. I won't do business with them again, unless of course you like unreliable shipments and abysmal communication.
I placed an order for 15 cases of 187ml bottles (mini champagne) and a few bags of crowns. Everything was listed as in stock and able to ship immediately. I was originally going to use them as wedding favors for my wedding which was 5 weeks away and place some hard cider and allow them to condition in the bottle.
I called within an hour to adjust my order because I decided I only wanted to use the bottles for my wedding and nothing else. Someone answered and kindly reduced my order to 8 cases. Cool. I didn't get an email or confirmation of the adjustment when I checked my order so I called back the next morning because I didn't want all that glass to ship! It turns out the order wasn't adjusted. Rinse and repeat this process 4 times before I finally got an email after Tom started handling my order.
Two weeks later I still haven't received the bottles, updates, nor do I have any ability to track the shipment. Awesome, right? I call and find out they don't have any bottles in stock but they will have them tomorrow. I would have appreciated an update sooner, but ok, fine. It's also around this time I finally get refunded from the first order adjustment, only because I brought it up.
Fast forward 2 more weeks and still no bottles. It's exactly 8 days before my wedding, and a month since my initial order. I call and get the exact same story. Tom tells me their deliveries are being promised but a truck breaks down, they don't get their bottles, and there's a national shortage of this bottle type. He's rude, and says the shipment cannot be rushed and there's no way I'll receive the bottles in 5 days (I need them several days before the wedding in order to condition.)
He allows me to cancel the order and I ordered with another company and received the bottles in 4 days(wedding saved!.) That's quite the national shortage!
It took another 3 weeks(this week)and weekly phone calls before I actually received my refund. This isn't poor customer service, it's non-existent customer service.
Summary: Poor communication, deceptive online listings, unreliable, unorganized, poor customer service.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)