What a joke!!! This Hertz is THE worst car rental place at PHX Airport.
We got there and waited in a line for a short period of time so that we could speak to a virtual agent and get the process rolling and thought we were well on our way. WRONG!!!! Fast forward 1 hour later, waiting with about 40 others in the shared space right outside of Hertz and we finally get our very dirty car. Crayons everywhere. Not washed. Not vaccumed.
I realize it's March. I realize you probably have more cars going out then coming in. Don't overbook. You guys suck! I'll never rent from Hertz again.
Even the virtual agent we spoke to to get our car rental going said what a joke this location is. She said they need to "get it together". I coudln't agree more.
On a side note, mini-vans rock!