Staff are great but my daughter's haircut was terrible. It wasn't straight at all and went on an angle from right to left. I have to go get it done at a regular salon. My daughter is a good customer too. She will sit still and follow directions. Very disappointed. For the price I thought they would do a better job. The only reason I am giving 2 stars instead of 1 is because they are great with babies. My 8 months olds haircut wasn't great but it is difficult to do babies.