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  • Good and friendly staff at this Dunkin Donuts, but the restroom policy is horrible. They keep it locked to prevent vagrants from going in there. I tend to piss like the proverbial racehorse when I drink coffee, and I like the freedom to just go in and out without having to bug people about it. So this is a real deal breaker for me, and I'll never come here again. It would be bad enough to have to ask for a key, but it's even worse than that. Their policy is that one of the staff members has to come out from behind the counter, walk over with you, knock to make sure nobody is in there, and let you in. So it would get awkward to use the restroom more than, like, once. (As I write this review from inside the store I'm currently holding it and intend to use the restroom at McDonald's when I leave in a few minutes.) If you're in there for a bowel movement, which is a real possibility for a lot of people when you drink coffee, there's another layer of potential awkwardness. Since the employee hangs on to the key and knocks to see if anyone is in there, there could come a time where you have to answer, and be like "..uhh..occupied" or whatever. I would really hate that. The play here for Dunkin Donuts, if you need to keep the restroom locked, is to install a thing with a code on the handle. If some non-customer once in a while knows the code and gets in there, it's not the end of the world, and it's trivial compared to what you put your customers through currently. Small seating area, WiFi works fine but would occasionally drop out. A lot of room for improvement here.
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