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| - I recently moved into a home that had been previously occupied by three bachelor tenants + a dog. I picked up on the smell after the cleaning fumes had subsided; the house smelled strongly of dog pee and I was about to move in. So not good.
As most homes in Phoenix, my home is mostly tile. Specifically, tumbled travertine...so not only do I have grout lines between tiles, but I have grout across the surface of the distressed tiles. This was especially unlucky for me, because all those pee puddles that had been left unattended by the prior tenants had soaked themselves throughout the tile in the house and was giving off a foul, foul collective odor.
I did TONS of research online looking for chemicals and/or companies who could rid and neutralize the grout / tile of the scent and stains. Every product I found led to a slew of negative reviews from disappointed and frustrated customers who said it was expensive and didn't work. Then, I happened upon an ad for Bakers Travertine Power Clean. Skimming the website, it seemed like they knew their stuff. I liked that they were a small, family-owned business who had been in business for several decades. I immediately phoned and talked with the owner. I told him my problem and what I had read about such-and-such chemicals and their efficacy. He was very kind and took the time to explain how urine affects tile & grout, and what was required in terms of chemicals and equipment to adequately remove any stain and neutralize the odor. The chemicals that I had thought would solve my problem would likely damage the tile further -- so much for online forums.
Tom explained that the equipment they use sends the cleanser into the floor at 1200 psi (pressure per square inch). Carpet cleaning machines operate at 400 psi. That power would ensure that the cleanser would be pushed deep into the grout where the urine had cut itself into and settled. I had spoken to another tile company who recommended that I purchase their cleaner than apply it by hand with a toothbrush. After talking to Tom this didn't seem like it would help as it would only "clean" the surface of the grout and would leave the real odors untouched. Also I had a ton of tile, and that seemed like an arduous task. It was a no-brainer who had the better option.
My landlord had given me an impossible budget to solve this problem. Tom and his team worked miracles to help me. They were quick to respond, and after a few hours my house smelled brand new and the tile looked sparkling clean. Several weeks later and NO smell has resurfaced. I can't tell you how relieved I am.
These guys are passionate about tile to a degree I can't even comprehend. They know their stuff, go the extra mile (or ten) to ensure the job is done correctly, and are exceptionally kind and patient while providing the information you need to confidently make a decision. They also taught me how to maintain and clean my tile going forward so I can keep my tile looking great. I really couldn't be more thrilled or grateful to these guys and highly recommend them.
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