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  • Terrible equipment and quality. We tried Cox for TV because we moved and our association did not allow satellite dishes. Unbelievable as to how poor the quality of the picture was, the noise of the box, and the technical issues. How can satellite be better than a hard wired system. Our box had to be reset on a regular basis, was very noisy, and very hot. I called Cox so often that I had their number taped to my remote. When the technicians came out they said they could give us a new box but there were more complaints about the new box so they did not recommend it. When I called customer retention they could care less so we are paying $160 early termination fee. Don't use Cox Communications for TV or Internet. My folks used Cox of internet (both in their 80s) and their modem went out. My mom used them for email only. Cox wanted 59.95 for a new modem and 59.95 to install it. They were paying $53.95 for monthly service (email only). I called customer retention to see if they would just give her a new modem and they said they don't do that anymore. I switched her to a different ISP. Why don't they care? They could have made a lot more money by giving her a modem...
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