I needed help with a very sad and depressed bike and Bob's was close and convenient for me. Dale was very professional, honest, and helped me make good- and economical- choices for how to heal my struggling wheels. I'm not a bike guru by any means, so it was nice to have someone explain the basics to me and be so patient. He got the work done quicker than I had anticipated and there were no sneaky surprises in terms of price or work done. If I have any other issues with my now revived and happy bike, I know I'll be headed back to Bob's!