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| - The hotel is overall lovely. We especially liked the lobby area and the bar/restaurant on the main floor. We had dinner our first night at the Bar and it was really good. Our waiter was awesome, friendly and VERY attentive. Our food was good and the drinks were too! We had the breakfast buffet on the second level the next morning. It was ok. More of a variety would have been preferred, but it did the trick :-)
Two things that need improvement. We booked two rooms for the weekend. We were assigned rooms 2413 and 2416. 2413 was perfect. Very clean and great view! My nephews stayed in 2413 and loved everything about it.
The room I stayed in, 2416 was not so perfect. Immediately upon entering the room we noticed a very strong unpleasant odor. Dare I say it really smelled like old BO. Couldn't pin-point where it was coming from, but we did notice the lamp on the desk area was stained with...not sure (maybe a water stain?) and thought it might have been from that, but it was not. There is an upholstered chair it may have come from, but again we just couldn't pin it down. We went to buy a bottle of Fabreeze and sprayed all the surfaces so that helped. The room also never really cooled down. This was an extremely hot and humid weekend, so we just thought that was probably the issue. Anyway, that odor continued to haunt us throughout the stay. I had a very difficult time sleeping that first night because I couldn't get past the odor. The beds were EXTREMELY comfortable and I may consider purchasing something similar for my home.
The other thing I would like to mention was the shuttle service the Westin provides to locations surrounding the hotel. I have to say, this was one of the major factors we used in deciding where to stay in Pittsburgh. We came to Pittsburgh to visit PNC Park and catch a few ball games. Having the shuttle take us there and pick us up was a huge bonus. The ride to the park Saturday evening was good. The shuttle was full, but people and the driver were very pleasant for the short trip to the ballpark. We were told by the shuttle driver to call him when we were ready to be picked up. He gave us his cell number and told us exactly where to wait for him. We did as instructed and called him BEFORE the game was over as we headed to the corner for our trip back to the hotel. He told us he would be there in 15 minutes and to make sure we were at the corner (in front of the Soho restaurant). We waited patiently... Understandably traffic was high so we knew it might be a longer wait and we were fine with that. Down the block we noticed a shuttle just pulling in front of the Holiday Inn. My nephew ran to the end of the block to check to see if that was the Westin's shuttle and it was. Now several other people started to run to the shuttle (who were also on our shuttle to the park earlier) and they boarded as well as 4 "other" folks who happened to be walking at that end of the street and decided "hey, let's hop on and get off over that way", my nephew heard the group say. He believed they were NOT guests at your resort. Whatever, the point here is, we did exactly as instructed and were left stranded by that employee. I WAS FURIOUS. We ordered an Uber and got back to the hotel after midnight. This in my opinion was unacceptable.
Not sure if we will ever return to Pittsburgh. We visit and are staying at the Westin in Cincinnati in a few weeks, and this experience is making me double guess that decision.
Wish I could have said more nice things about our stay.
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