I've been to Crate and Barrel twice now, and have been happy both times. Most recently I went to have a look at a nightstand which was $399 online. In store the tag said it was $299, so I decided to order it. When the employee put it into the computer, it came up as $399. Without me even asking, he explained the tag was out of date, but they'd be happy to give it to me for the lower price, as it was their error for leaving the old tag on. Nice! Many stores wouldn't honor the displayed price in that same situation. They've definitely got themselves a repeat customer.
The furniture here is nice and moderately priced. Good looking contemporary stuff. Starting with a mix of veneer and solid wood, ranging to fully solid wood, minor assembly (sometimes) required. Lots of kitchen stuff too. Friendly staff. Doesn't have that pretentious unwelcoming vibe some stores do.