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  • Overall was not impressed with the hotel condition, staff or service. I did appreciate the price I got, thought I booked almost a year in advanced to get that price in advance for a conference. The room seemed run down to me, and you got a constant smell of smokers coming up from the casino floor (was on the 13th floor). I was in the Pyramid so its open to the casino below. Which I could accept for the price I had got. But . . . My first morning I was surprised with an ice cold shower and no hot water. I informed the front desk on my way to the conference and they said they would send someone. I got back late that night, and did not check. Next morning guess what, still ice cold. So this time I called the hotel, who had no record I ever had an issue but said they would send someone right away. Next morning (checkout day) still ice cold. Informed the check out agent who showed zero care or compassion to my 3 ice cold showers and simply said they had no record of any issue. She did get the manager who said the same thing. But said he would compare the resort fee. Never once did the agent or manager even say we were sorry for the unpleasant stay. Would not even comp the parking (8 bucks a day). Due to the condition and lack of care from the staff I won't ever stay here again. By far set the new low for me and experiences with a hotel.
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