I always questioned people's low reviews of this place, the food is actually really good.
But after today, I will not be back; AT ALL.
I walked in at 6:20 and ordered 2 drinks, I walked out with my drinks at 7:05.
45 minutes for TWO DRINKS.
Granted, it was around dinner time; the problem was their staffing.
ONE STAFF MEMBER running the ENTIRE drink / express portion of the restaurant. How absolutely idiotic / cheap does management have to be to put only 1 person on this? I watched FIVE people walk out because of the ridiculous wait to even get their order taken. Minimum $10/ order, that alone covers a 2nd staff member for a bit.
This was the absolute definition of management failure and not acceptable in the least. I am flabbergasted at the absolute daftness of these people to not send a staff member to help, after their own wait staff started complaining how long drinks are taking.
I saw MULTIPLE wait staff just standing around at the restaurant, and not one could come help make drinks? Unbelievable, it's no wonder this place is doing terrible on all forms of judgement / reviews ; the management has their head so far up their own *** that they can't see basic problems in front of them.
HIRE NEW MANAGEMENT AND LEARN BETTER TEAMWORK DYNAMICS