Bill was quick to reply, he was thorough in asking his questions which off the bat "proved" to me that he does what he loves and loves what he does, he was well informed and knew all about the keyless lock that I wanted to have installed. His quote was fair and he was super accommodating when I was running late from work and updated him via text on my ETA to the house, he was quick but efficient in his installation and went the extra mile to teach me how to program and use the lock and other programs as well (I learned a lot! Haha) I would recommend Bill's services and would gladly use him again in the future, if needed!