I use to be a big fan of the vig.....but over the last year they're service has dropped significantly and tonight was enough! I called and placed an order for take out. Was told 20 min it'll be ready for pick up. I waited 25 min to arrive hoping it was ready. It took 10 min for me to get bartenders attention and was told I must have called another location they didn't have my order. I confirmed I called THIS location. After hassling with it for 20 min they didn't have my order so I placed it again. Hostesses and bartenders are too busy, some on their Phone to give me any attention, I had to go out myself to get their attention to get some water while I wait. I have upcoming events that I need to host somewhere, and the vig has a great patio, but I can't afford my guests to experience these issues I've had time and time again as the service gets increasingly worse.
Perhaps coincidence, but since they've opened more locations, the service and slightly the food quality has diminished.
Ran into one of the manager who said he hasn't seen me in a while, said he won't see me again soon! I was told to contact the GM about my issues....cause apparently they can't make things right for tonight's fiasco?! I'll be calling with my complaint, but sorry Vig, you've lost a regular and use to be happy patron!