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  • My wife went for a simple oil change when she was approached by an unscrupulous salesman by the name of Nolen. Nolen brought up the idea of getting a newer version of her current car which is not the bad part since we've been contemplating buying a new car anyways. Nolen pulled a carfax to pressure my wife to feeling fear, uncertainty, and doubt about her current car. My wife was interested in a particular trim that had some good options for entertainment but it was out of our price range. Nolen than offered a downgraded version that was cheaper and made my wife think this was the only option due to credit issues and price. My wife was disappointed that she couldn't get the car she wanted (so they said). Instead under false pretenses Nolen sold my wife the downgraded car at sticker price with miscellaneous add ons. The bad part is that the next day we saw the upgraded model that my wife really wanted was the SAME price as the downgraded model sold to my wife on their website (internet pricing ). The downgraded model that my wife ended up with was $5000 less on their website as well. We went back up to the dealership to address this and Nolen was indifferent and passive and said that he will get his sales manager to assist. We waited for a long time to speak to the sales manager Sean who never made the time to meet with us so we left. I personally HATE dealing with sales/con people that don't take care of the consumer's needs. Some people haven't learned that you make more money by providing excellent customer service because you will get referrals. We referred 3 people that were looking to purchase vehicles but told them what happened to us so they are going to a different dealership. Although their acts may not be illegal they are indeed unethical at best. I wish the days of vulture sales would end.
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