i've had two walk-in appointments here and so far so good. i haven't been to THAT many nail salons, but this one's pretty decent. the people aren't always the friendliest, but that's more culture than customer service. the chairs are comfy, the wait has never been too long, and the services are good! i've gotten a manicure and pedicure both times and i've been happy every time i leave. my nailpolish always stays on longer than expected, which is alway a plus in my book. :) no complaints here.