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| - What a shame! I used to LOVE this place! They USED to have some pretty awesome sandwiches, and pasta. They USED to deliver pretty fast, too. They were my go-to sub delivery place. But recently, they changed chicken suppliers, and their chicken pasta tasted like the chicken spent 3-4 days in a refrigerator, as left overs. I took 3 bites and threw the rest out it was so gross. When I called to complain, I was met with apathy from the manager, who didn't offer to credit my debit card, but did offer another free pasta slop bowl. That did me no good whatsoever. I called because their pasta and chicken was horrible. Why would I want another, especially if I have to order another sandwich to get it.
I have also noticed over the last year or so, a very significant decline in quality of service. In the past year, I have lost track of how they included some ingredient I didn't ask for or specifically told them to leave off, sent the wrong sandwich altogether, or otherwise royally screwed up the order. The people who answer the phone sound like Bevis or Butthead when they answer the phone, and you always have to repeat your order 2-3 times, just so that their low-powered brains can catch up to what you are telling them. I used to over look all that, but it seems like that has become more and more common, to the point that failure is par for the course there.
If you live within a 5 mile area of this place, just call Streets of New York or Jimmy Johns at 59th and Tbird, instead.
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