| rev:text
| - I had oil changed on 8/28/12 at this dealership. on 10/14/12, I was driving back from CA with my daughter in the vehicle when my oil pressure light came on. I immediately pulled over, called roadside service (worked great) and they towed the vehicle to Victorville Mazda (closed on Sundays).
I got a call from the dealership this morning to give me the good news. The news was that the oil plug simply "fell out" while I was driving and no engine damage. They said whoever replaced the oil last time was the responsible party as they didn't put the plug in correctly. The cost=$200. No biggie, right? All I had to do now was have Centennial provide me a rental car to get down to Victorville and pick up the car. This is when the problems start.
I called this dealership today, left a vmail in the morning for the service manager, Gary. I also called Mazda Corporate to inform them of the situation as well. I waited a good 4 hours and decided to call the dealership back to attempt to get Gary on the phone. They attempted to page him and no response. I was told they would try to have him call me back shortly. 30 minutes later, Gary called me.
I explained to him the situation and of course I got a defensive response. He told me until he had approval from the GM, they weren't going to make any decisions. He said to "sit tight" until tomorrow as he was doubtful he would be able to get the GM on the line who was not at the dealership. Ok, how bout a cell phone? It's early enough in the day to where you'd think if they needed something urgent, they'd be able to communicate with him. I responded that not easy when you have a 7 yr old and have things to get accomplished with a vehicle.
I questioned his authority at this point asking him, "you don't have the authority to honor a $40 rental vehicle? Then his response shocked me. He insinuated that perhaps someone that doesnt like me loosened up my oil plug purposely and that since this was 1300 miles ago, how could they be sure that it was their mistake? I lost it at this point and told him that I will simply bring a lawsuit against them now claiming everything from my clothes getting dirty from the oil all over the car to the gas my father had to incur coming out from CA and driving us to Las Vegas. He didn't seem to care much at which point I ended the call telling him I will never deal with him again.
I'm still awaiting corporate for an answer and I think in the end they will do right for me but what a nightmare. This dealership could have easily handled this situation more professionally and the fact they insinuated someone may have been involved with foul play when it is quite obvious that their technician screwed up is ridiculous.
This is not the first time I've had issues dealing with this dealership, although it wasn't as bad as this. I would strongly discourage anyone from using this dealership in anyway. Steer clear. Go elsewhere!!
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