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| - Horrible experience at this restaurant. My family and I eat at this restaurant every time we come to Las Vegas (at least 3 times a year) and have always had good reviews, but this time we were in for a surprise!
Firstly, I have to say that our waiter and the sommelier did an excellent job at mediating the situation. They're the only reason I'm giving this restaurant two stars instead of one.
I'll get right to the point; after the starters, 4 out of 6 of us ordered steak, we returned 2 of the steaks because they were overcooked, one of them was dry. The steaks they brought out afterwards were undercooked. A thick cut filet, ordered medium rare, was fridge cold in the center, and the rib-eye, ordered medium, was just seared. We asked for our waiter but instead we were greeted by an arrogant manager named Josh. He was really rude to us and insisted that the steaks were cooked properly, but when asked, he offered no explanation in regards to proper cooking of the steak! All he repeated, in an borderline insulting tone, was that the steaks were cooked correctly. Needless to say, his attitude was really upsetting and two of our party still didn't have their entrees.
One of our party was so upset that he lost his appetite and didn't want his steak back. The manager's answer to this was "don't worry I won't make you pay for it" in a really rude and arrogant tone. At this point all we wanted to do was pay the check and leave. Our sommelier offered us complimentary deserts so we would stay but nobody accepted them.
We were there to have a nice family dinner at one of our preferred restaurants in Vegas, but it was ruined by this character along with our high opinion of this restaurant. The only thing salvageable from this otherwise horrible experience was the poise and attitude from our waiter and sommelier, and we appreciate their invitation to come back so they can make amends.
I sent a link to this review to the hotel manager so that he might know what we went through. Needles to say, we will not be dining at Botero again anytime soon.
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