We joined fitness one in Peoria which we loved but moved to surprise and started going there. I signed up my son to join along with a trainer and my husband added training. This is where everything went wrong. My son would set appointments up and the trainer would never show or reschedule the same with my husband. We put in a complaint it didn't work then asked for our money back well forget that we signed a contract we were locked in no matter what the customer service was. Once the contract was up they kept taking money out of our account we have called and wrote letters they still take it out we had to change our debit cards to stop it. don't go to this gym