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  • I have frequented this Rosatis location for quite some time but... ... the past few weeks have FORCED me to look elsewhere for my family Friday night pizza fix. I work near 32nd Street & Camelback, a good 20-25 minute drive during Friday rush hour. For the past 3 weeks in a row, I have had nothing but issues simply calling in a pizza to-go order. The first time, called and was left on hold for over 5 minutes. Anyone with any restaurant experience will tell you, people calling in to place a phone order typically do not want to hold longer than 2-3 minutes, 5 is considered excessive. I hung up and called again, left on hold for 8 minutes. Now keep in mind, I am driving there from my office trying to place the order. Finally - someone answers the phone and takes my order and guess what??? I am told it will be 45 minutes before my pizzas are ready. So I had about 15 - 18 minutes already invested in place a phone in order and now it's going to be another 45+ minutes!?!?!?!!? I'm already almost there. The next week, exact same issue but I was still at the office trying to call the order in at 5pm. Called, was put on hold, sat there for 6 minutes. Picked up my office phone, called and guess what, the phone was answered an my order taken, YET I WAS STILL ON HOLD ON MY CELL PHONE. I left my office and stayed on hold on my cell phone to see just how long I'd be on hold and guess what? I walked into the restaurant 28 minutes later and I was STILL ON HOLD on my cell phone! This past Friday (8/28/13) called and WAS PUT ON HOLD. Sat on hold 5 minutes, called back, the phone was busy on 3 attempts, called and got put on hold again for 6 minutes, Hung up, called back, was put on hold 8 minutes. When a male finally answered the phone, I was at the 51 and Greenway I asked how long for a pizza, he lied and said 15 minutes - REALLY???? Sure, I'm going to be there in 10 and wait for 45 so I told him what happened and said no I'm not ordering a pizza, and told him that they need to get their to-go order phone lines in order before I ever try to go back. He offered no apology and seemed like he didn't even care. I called Barros in North Phoenix and guess what - they answered, took my order and I went, picked it up and was happy as a clam! Their boneless wings are better and it was a nice break from the mental torture of the whole phone order process with Rosatis on Bell Road. Rosatis, you've lost my business over something so simple as a phone call - bad business and your Owner/ Manager, if not aware of this issue, better fix this problem unless your phone order customer base doesn't matter to the bottom line. Something tells me, it does and will.
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