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| - The staff in the office are incompetent. Shannon is rude, she lies and will not help with an issue. She promises things but doesn't follow through. She is worse than the previous manager and the people in the office don't know what is going on. I have to talk to more than 1 person, multiple times to get things fixed. When I call the office, I hope I don't have to talk to Shannon because she doesn't explain things, will accuse residents of doing things that are not true, she's rude and has no customer relation skills. We absolutely hate her and hate working with her. We keep making complaints, hoping she will leave and bring in a new person. Horrible manager, Shannon, where do they find these horrible people, wish she would leave, along with the office staff and get in people who are nice and know what they are doing. They (office staff) don't respond to message, unresponsive, don't keep residents updated on questions asked, they never know what's going on etc.. Why do I have to call 5 times to get something fixed or get a response, how hard is it to write things down or call back. They don't care about the residents, maintenance is slow to fix things, just hire more maintenance people, they don't want to spend the money or time, and the residents get the bad end of the stick. I could go on, I will move when my lease expires. The grounds are frequently dirty, trash and dog poop, so disgusting. I had an extra charge on my bill for a few months and no one in the office knew why or how to handle it. Very incompetent and if they got rid of Shannon and brought in someone else, they may have a chance. Would not recommend this place at all, 0% overall.
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