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| - The food is fantastic however everything else about this place isn't! I visited with 6 guests for a birthday. Let's run down the pros:
Any of their paellas are delicious! The rice is cooked perfectly and the meat and seafood tasted fresh and were not covered by a lot of seasonings. Almost everything we had tasted great but anything that came with "hand cut" potatoes as described in the menu, were clearly McCain fries! Lamb chops, calamari, and angus beef.... All wonderful.
The live performance is inspiring and no matter if the crowd is into it or not, the dancer and guitarist give it their all. I saw it twice that night :)
The atmosphere is romantic and intimate and really brings you into the moment of being there.
Now on to the cons:
We sat down at 7pm. Exactly 7:01. The first time our table was acknowledged, even after we tried to get the server's attention many times, was at 7:35.
We ordered at least 9 dishes in one shot at around 7:30 and the first ones arrived at 8:20. Aka an hour after ordering and 1.5 hours after being seated.
One of the first dishes we ordered never came at all and when we followed up twice we were simply told on the second follow up that the order wasn't put in the system. Ok no problem....but apologize and offer something complimentary! It was the most expensive dish they had and the only item 1 person wanted to eat.
After looking at other tables we noticed there were bread baskets at each table but where were was ours? We had to request it. It was dry/ borderline stale and seemed like grocery store bread. When I asked if it came with oil, I was told they could bring out oil and balsamic vinegar however when the server returned, he felt it necessary to let me know I had pissed off the chef with the request and that he remarked "tell her this isn't an Italian restaurant"! Nice!
Oh man!!!!! The wine menu. Great selection however they had 4 menus printed on regular white computer paper. Not even laminated....Two resided at our table and the servers came by to collect them saying that they only have 4 printed for the entire place! Maybe print some more so paying guests can look over the list at their leisure. This place seats about 30 by the way, if not more. If I crumpled one would we be down to 3 for the entire place? Times aren't that hard!
Drinks took about 45 mins to arrive after each order.
Plates were never cleared away as the night went on and simply piled up at our table until we asked the server to remove them.
Upon booking, we were not told that individual bills could not be processed. Many of the guests didn't eat $30 worth of food, aka the $30 min they charge each guest in a group. Luckily we worked out payment so that we could cover the bill (including tip) but each person paid for what they ate.
The kicker. Long before the end of the night, say an hour in, our server tells us that they are turning tables in 45 mins so we'll be asked to leave WHEN the other expected party comes in!!!!!! Are you kidding???!!! 1) don't tell me your turning tables! I know exactly what it means and it's not my problem! As paying guests with reservations, we were entitled to stay however long we chose. If staffing can't accommodate their bookings, take it up with management. 2) keep your restaurant lingo to yourself. How you speak with patrons is just as important as the food and the wait time, since it impacts the overall experience. 3) kick someone else out!!! Our table was the last to arrive between 7-9 and it wasn't until 9 that another table left the restaurant. Oh I was watching. Maybe use those tables for your v.i.ps on the way. 4) when we leave is almost entirely up to how quickly the food is served. Slow service plus more slow service doesn't exactly equal a quick departure. All in all, we were there for 3.5 very long hours!
It's a shame. I'd be back only if they had take out!
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