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  • I recently went into Venezias on Ellsworth for slices and wings with some friends. Two of my buddies got their orders relatively promptly, but the other two of us sat and waited while our friends ate. They ended up finishing their whole meal before our names were called (we all ordered at the same time). I went to the front of the store to see if we had been forgotten and found our slices of pizza sitting behind the front counter. Two employees were there, arguing about the order. Apparently they prepared the pizza, but forgot our wings. One employee handed us the now room-temperature slices of pizza and said the wings would be out shortly. I ordered pizza and wings, not wings with a cold pizza appetizer. Finally, twenty minutes after our friends had finished eating their food, the employee brought us our wings. He apologized for the delay and asked if there was anything else he could do for us. I asked, "Is there any sort of recompense you can offer for our wait?" He looked at me like I was an idiot and said, "I think I can do something for you." He came back and handed me their restaurant brochure (like the ones that come in the mail). I normally enjoy Venezia's but this experience left a bad taste in my mouth. Cold pizza and cold customer service.
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