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  • I am updating my review after being contacted by the business owner Scott K. shortly after posting my original review. With that said, Scott was very responsive and I truly feel he wanted to make things right. And while We both agree that without him present, similar situation may happen, Scott assured me that he would be talking to his staff so they understand how their behavior and interactions can affect a new business. It is inevitable that there will be bad apples here and there, I do think Scott has taken measures to not only do right by me, but for future customers. I was provided with a large party tray that I took to work for coworkers to make up their own minds on quality. I am happy to say, this tray was great. Like night and day compared to the stale rivets I received on my previous visit. Everyone enjoyed the tray which included a large tub of cheese, one of honey mustard and one of cinnamon butter. I liked them all. I'd still suggest that at least one dipping sauce of choice should come with each order. As for the service, this experience was far superior. The employees were both friendly and welcoming and helped me quickly get my order and be on my way. Everything looked sanitary and the display case was in good order. Between Scott's communication and willingness to right a wrong, demonstrated improvement in staff appearance and professionalism, along with a superior product, I am happy to update my review to reflect a proper experience the way it should be. I am hopeful that this level of execution will continue at Philly Pretzel Factory!
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