ALRIGHT, I AM PISSED. I Have been a loyal customer for 10 plus years and my whole family brings their cars there, that's 6+ cars we have taken to THIS location for years. I have had a really good experience until yesterday. Apparently this store is under new management and his name is DAVID MENDIVIL and he is an deceiving ass.
1) he denied me the use of my coupon for my oil change
2) told me that ALL OF A SUDDEN my oil change was going to be about $10 more (this includes not being able to use the coupon) because the manufacture of my car requires the expensive oil. All of a sudden after 4 years (my car is an '08) the oil type changed??? He said he couldn't be reliable in case something went wrong...why would something all of a sudden go wrong with the oil you've been in my car for the last 4 years?
3) he was so rude and such an ass
1)My mom went back today to complain to him...and he said and i quote "i don't care about you couponing people" (what a dick)
2)My mom asked for the owners information and he said and i quote "i am not giving you the owners name.. (k dumb dumb i am 24 year old computer whiz..i'll find his info in a heart beat).
3)my mom made him print out all the paper work from 2008 showing and proving the oil that he has been putting in to my car..and it's the cheaper oil that he told me he could no longer sell me.....
4) my mom drove to Honda after this experience today and asked Honda if there was any truth to having certain oils in your car..they said "no, we might recommend certain oils but we don't mandate or force any particular kind."
I am so offended with how MIKE MENDIVIL treated me and my mother and we are seeking higher actions to call him out and take him out of business.