I certainly cannot weave a tale like Nick. However we have been coming here for some time so I thought I should write something.
Service
First, never had bad service...never...That's difficult to pull off. Yes it is a chain, but you really wouldn't know it.
Today, we had an exceptionally great server Emily (don't know if that's how she spells it). But she answered all of our questions and actually had opinions on what she liked and why.
Food
Yes, the food here can be sporadic. But it is never bad. It is not always consistent. For example, sometimes you get a lot of chicken in your enchilada and sometimes you have to hunt for it.
Today, as usual we both had enchilada combos. Don't judge, we like them. Wife and I tried two new enchiladas.
I had the spinach enchilada. I will be getting them again...and probably again. Wife had the avocado enchilada. We both liked the spinach (yes we shared) and she liked the avocado. I hated it. But I hate guacamole so it made sense I wouldn't like it.
Wife also tried the pork enchiladas. I think she liked them because I never saw one of them.
If you like cheesy mashed potatoes and don't care about calories and fat because you are eating out, then you would be remiss not to enjoy their greatness.
And of course...charro beans please.
Summary
We like it here, warm friendly atmosphere. They wait to make fun of you until you leave when you put a greedy amount of mints located at the front desk in your bag.