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http://www.openvoc.eu/poi#funnyReviews
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  • TO BE AVOIDED! There isn't enough space to fully elaborate on the trials and tribulations of flying Allegiant. Key points: - Require any assistance and you'll be on hold at least 30 minutes...once I waited 50 minutes on hold to get an agent to help us with a ticketing change for my wife to get home to her dying father's bedside - If anything goes wrong, either a weather or mechanical issue, you are stuck waiting for these folks to decide if and when they want to take care of you...they don't play nice with other airlines and will not re-book you, and since they don't run many flights out of any airport, there isn't extra equipment sitting around to fill in their gaps - On my wife's most recent round-trip experience with Allegiant, she waited a total of 16 hours for her outbound flight to take off, and as I write, she is in her fourth hour waiting for her return flight.... - They do not train their employees to think about Customer Service...e.g. I tried to check my wife in for today's flight online...24 hours in advance as suggested. When I tried to do so last night, we received a message that she needed to check-in with a gate agent...so I printed that message out for her...today, when she checked-in with said ticketing agent, he tried to charge her $5 for printing her boarding pass and insisted that she first try to check-in online...which she pointed out didn't work last night but went ahead and tried to do today...when it (again) didn't work, he then magically found a way to print her boarding pass without charging her $5. These people provide basic transportation. You pay for anything extra. Sodas. Boarding passes. Checked bags. Carry on bags. Seat assignments. Early boarding. The list goes on. And on. It's been a number of years since I rode a Greyhound, but I might disagree with the reviewer to the right who said this is "half a step above riding a Greyhound..." From where I sit, the difficulty of doing business with these people ranks them below a Greyhound bus...
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