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  • I took my family here for dinner back in July. As we walked to the front door, there were the girls standing there with the attitude of not wanting to be there. When we got seated, our waitress took out drink orders and walked away. There was no "Hello my is ??? And welcome to Tilted Kilt." When she came back with our drinks, 2 of them were wrong. She then looked at us and walked away to correct the order. A few minutes later, she came back with the corrected drinks, put them in the table and walked away. We all just said maybe she is just having a bad day. Several minutes later, she came back and too our order. When she came back with our food, my sisters order was wrong. When my sister told her that is not what she ordered, our waitress rolled her eyes and walked away with the wrong order. When she came back with with the correct order, she did apologize but it was not very genuine. When she came back with the tab, my niece called our waitress out on her attitude and again she rolled her eyes and said she was sorry. We called the manager over and explained the service we received and he actually just laughed it off. Not very professional Mr. Manager. He said we would comp our drink for the inconvenience. We weren't looking for any freebies but just a genuine apology and correction. I have vowed to never go in this Tilted Kilt ever again. The one in Green Bay, WI is the best Tilted Kilt I have been to. Maybe the staff here could learn from their Green Bay franchise.
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