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  • I ordered from this restaurant. If you want great Thai food I would suggest Sukho Thai right up the street at Dundas and Gladstone or head more east around Adelaide and John and try Pai. I ordered pad Thai from this restaurant and it was not cooked properly, and also so spicy that it was inedible. I selected spice level 3. I am South Asian and can handle A LOT of spice. When I complained through Ritual the Restaurant sent me a nasty message making it seem like its my fault for selecting level 3 out of 5. I am South Asian, have had spicy food since I was a kid. I hope they can learn better communication skills in the future. If someone complains about the food take it seriously and try and make things better rather than become defensive. If you want customers to come back you should be willing to take feedback otherwise you are in the wrong business. This restaurant commented below stating a 2 is a medium. Please fix your own descriptions on ritual. It clearly says Level 1- no spice, level 2 - little spicy Level 3 spicy level 4 foreigner spicy level 5 thai spicy. Not sure what you are getting at. Most people would see a 3/5 as one step up from a little spicy according to your own description. Again I am South Asian and know spicy food. I eat it every day. I am not sure why you continue to stand by your word. Most restaurants would just say maybe we made an error we will make it better. This was your own response: The restaurant has followed up with us and would like us to pass a message along: "Thanks for the feedback. As mentioned on the pad thai description it is Lao-style, and not dry like some other places. As for spicy, a level three is quite spicy, most people usually takes a level 1 or 2. A medium spice is 2. Spice level 3 is quite spicy, when people ask for spicy I say 3. If they ask for medium it's a 2. 4/5 spice level is beyond and for those who can take spice spice. I am sorry but if you mentioned spice level 3 that's the spice level you got. Based on my reviews it says that our spice level is very high." In your response you state that a medium spice is 2 yet your own description in Ritual states a 2 is little spicy. Please correct your own descriptions before you write such defensive emails to your own customer. You also never apologized you actually simply said I am sorry but you are wrong to your own customer. Please learn basic customer service skills and correct your own descriptions.
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