took a pair of jeans here to have the zipper replaced. i was out of town for a week so told them i didn't need them until afterward. when i came back the day they told me to pick them up (over a week later), they weren't ready. besides that minor annoyance and the fact that it seemed a little on the expensive side ($12 for a zipper replacement? not sure if that's the going rate or what, but it seemed pricey), she did a good job.