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http://www.openvoc.eu/poi#funnyReviews
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  • I'm absolutely appalled at the story of my retired parent's experience at Mark Kia yesterday. They went in to buy a van at around 10:00am and 7 1/2 hours later left without the van. Unfortunately my dad had to all but get into a fist fight to get the keys back for the vehicle they were intending to trade in. Why any business person would let a situation get so far out of hand is beyond me. It should have been a simple transaction: 1. Buyer looks over vehicles and decide on which one they like 2. Dealer looks over trade in to establish price 3. Dealer and buyer fill out paperwork. 4. Buyer writes check for said vehicle and hands over title and keys to trade in 3. Dealer hands over keys to new vehicle OR tells buyer upfront they can't take new vehicle until after "state mandated" inspections are complete and personal check has cleared (in which case buyer retains keys for trade in and returns on Monday to finalize transaction.) Instead of the quick, hassle free transaction they were given a complete run around with multiple excuses (can't find dealer plates, need to get car detailed and inspected, need to go to finance office so we can persuade you to buy pricey extended warranties). They wasted a full day of their life trying to buy a van! The salesman was nice enough to drive them to a restaurant for lunch about 5 hours into the meeting but it would have been nice if they would've just said "your van won't be ready until Monday so we can get it detailed and inspected and so we can make sure your check clears". They could have gone home to enjoy an afternoon with their grandchildren as they had planned. Shame on everyone at Mark Kia who was involved in the failed sale yesterday. To the man who told my dad he needed to "calm down and get out of his face" how about this....give back the keys to their trade in the first time they asked so it wouldn't have gotten as far as it did. And to the man who told them "the customer isn't always right anymore"...you're exactly right. Businesses have created a sense of entitlement in a lot of people and have made people become mean and demanding to sales people because they think they can get what they want. I get that. I'm in customer service myself. But a business still has a responsibility to be honest and upfront with their customers and your dealership failed in that yesterday. Please review every step of yesterday's ordeal so it does not happen to any of your other customers ever again.
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