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  • A tale of two visits. Saturday: we came in out the heat and was immediately greeted and asked what brought us in and then invited to browse the inventory and if we had any questions s or wanted to take a test drive let him know. After walking around the lot unmolested we came back to being greeted and offered a seat. We test drove two cars both on a extended test drive where we were able to really assess the vehicles and freely discuss the pros and cons of each. When we returned we were once again greeted at the door and where we given a card and thanked for our interest. On the way home we discussed how pleasant the experience was and it is refreshing to not be treated like a used car lot. Sunday: After our experience the day before and looking further on the Carmax app, we decided to pay another visit and look into to a couple more cars. Upon entering we were pounced on by a different salesperson. When we asked about the salesperson from before we were told that he wasn't working today and that he would be our salesperson. Rather than getting invited to browse the lot we were followed out and lead to vehicles. When grilled into what we wanted I was taken to a truck and head keys to start it but told "Don't go anywhere, that is my job". I started the truck under the careful eye of our new Carmax warden and was told the features. The next truck that we went to was spotted by my wife and it was like pulling teeth to get him to even walk over. I was not offered to even start it and after an eye roll we decided to move on. As we were walking over to the next vehicle I was interrogated as to what my numbers are, when I confessed I was told that I couldn't afford the past two anyway and "I just like to be honest to my customers". We liked the third car and requested a test drive. When we mentioned the extended test drive we were met with a face similar to a toddler tasting a lemon for the first time and "Ya, I don't like those extended drives so I will be coming with you". We were taken off lot and informed of the "rules" of the test drive. After short drive and some interesting discussion on super cars we came back. Shortly before arriving back at Carmax our honored guest performed his most egregious error, he was dismissive to a comment made by my wife. I can't even tell you what she said, but the reaction of "um hum" and the mocking tone were enough to ensure I will never purchase a vehicle from him. There were some high pressure sales tactics at the end; things along the line of the vehicle probably will be gone before I can get my down payment together and that I'll never find a better deal. But the sale had already gone the way of the dodo. We have looked at Carmax before for other car purchases but this is the first time it has felt like visited a used car lot. In short, I gave you 4 stars. 5 stars for Saturday, 1 star for Sunday; but bumping it up to 4 for the excellent app and past experience. I invite a Carmax rep to contact me if they would like to know the specifics of our visits.
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