My girlfriend and I had dinner and were caught off guard when we received the check-- 1st of all my girlfriend ordered the PRIME RIB SPECIAL -- that is exactly how she ordered it--well the server charged her full price $18 and said she couldn't do anything because that is what she ordered-- INCORRECT!! in other words my girlfriend was called a liar and she didn't even offer any compensation -- not even an apology!
THAT IS UNACCEPTABLE!! Then she gave me a menu that had the meatloaf on special for $9- I said "I will have the meatloaf special" and she took the order!! Said nothing that I was ordering off the lunch menu--- didn't apologize for that either so we paid the bill and left -- very very disappointed AND OUR 1st TIME AT THIS ESTABLISHMENT -- I never complain but this was WRONG AND I FEEL THAT WE WERE TAKEN ADVANTAGE OF and the server didn't care! Was the server (Kendal) just worried about getting off her shift and not caring about her customer service??? This dining experience was totally ruined by the lack of menu knowledge and concern for her guests - she needs to be re-trained and management needs to be aware how guests are treated and take responsibility for her service mistakes.