I have avoided this place due to the bad reviews. However, my husband had taken our '03 Tacoma to a trail race on a rainy day, and that thing was CAKED in mud. Since it's our "beater" car, I bought the $12 wash and gave Clean Freak a try. As I pulled into the vacuuming area, I noticed that the wheel wells and bottom of the truck still were somewhat muddy, but that stuff had been hardening on the truck for three days. To my surprise, a friendly employee told me they'd like me to drive the truck back through (for free) to see if we could get more of the mud off. Wow! That was pretty cool of them! The second run-through still didn't get all the mud, but I thought it was a nice gesture on their part. I think we'll need a fire hose or a chisel to get the rest of the mud!
I like that the vacuuming spots have hoses on both sides of the vehicle, as well as the little air blasters that help you clean the area around your windows. They also have a place to hang your mats and vacuum them. I'm not sure I'll be bringing my brand new Honda Pilot here, but they really tried to help me get my Tacoma clean.